GENERAL TERMS AND CONDITIONS
Asten Hotels s.r.o. and Tasty Solutions s.r.o.


PARTIES TO THE CONTRACTUAL RELATIONSHIP

  • Asten Hotels s.r.o., with its registered office at U Železné Lávky 567/12, Prague 1, 118 00, Company ID No. 24166898, operating the individual hotels as accommodation providers, namely: Hotel Savoy Špindlerův Mlýn, Hotel Soyka Špindlerův Mlýn, Hotel Klárov Prague, Hotel Golden Key Prague and Residence Dvořák Prague, hereinafter referred to as the “Hotel” or “Asten Hotels s.r.o.”
  • The Customer, whether a natural person or a legal entity (these terms and conditions generally apply to all hotel Guests and Agencies with whom no written service agreement has been concluded), hereinafter referred to as the “Guest”.
  • Tasty Solutions s.r.o., with its registered office at U Železné Lávky 567/12, Malá Strana, 118 00 Prague 1, Company ID No. 24164631, operating the restaurants, namely: Restaurant Savoya at Hotel Savoy Špindlerův Mlýn and Restaurant Soyka at Hotel Soyka Špindlerův Mlýn, hereinafter referred to as the “Restaurant”.If the Guest is a consumer, the provisions of applicable consumer protection legislation shall take precedence in the contractual relationship. Contact details of the individual hotels are available at www.astenhotels.com.

ACCOMMODATION AND SERVICE RESERVATIONS

  • Accommodation and other services at the Hotel may only be reserved and such reservation confirmed by the Hotel in writing, i.e. by email.
  • A reservation shall be deemed valid and binding once the Hotel has confirmed the reservation in writing to the Guest or an automatic email confirmation generated by the relevant online booking system has been issued.
  • The reservation is completed by providing a payment card or by paying a deposit in the amount of the ordered accommodation and services. Individual conditions may apply.
  • If either the Hotel or the Guest fails to meet the conditions set out in the preceding paragraph, Asten Hotels s.r.o. is not obliged to provide the accommodation or services.
  • The information stated in the reservation confirmation is binding on both parties.
  • The reservation confirmation includes the total price, including VAT, the accommodation fee (city tax) and all agreed surcharges, as well as the cancellation policy and these General Terms and Conditions, in a format that can be saved by the Guest.

PRICES, CANCELLATION AND PAYMENT CONDITIONS

  • The price is stated per room per night, including breakfast, unless the Guest chooses otherwise.
  • VAT is included in the accommodation price. The accommodation fee (city tax), amounting to CZK 50 per person per night in Prague and CZK 30 per person per night in Špindlerův Mlýn, is not included in the accommodation price. The Guest shall pay this fee at the Hotel reception. Under applicable law, persons under the age of 18 and holders of a ZTP/P disability card, including their accompanying person, are generally exempt from this fee.
  • Cancellation of a confirmed reservation may likewise only be made in writing, i.e. by email. The exact procedure for cancelling a reservation is determined by the booking system through which the reservation was made. The specific cancellation deadlines and cancellation fees are stated in the reservation confirmation.
  • If a reservation was made through an external provider (e.g. Booking.com), it must also be cancelled through that provider in the manner required by the provider and subject to the conditions of the reservation.
  • A change to a reservation, i.e. moving the booked services to another date, shall be considered a cancellation of the original reservation and shall be subject to the same conditions as cancellation.
  • Accommodation may be paid for in cash. Asten Hotels s.r.o. accepts CZK and EUR. In the case of payment by credit/debit card, the amount will be charged in CZK. Asten Hotels s.r.o. reserves the right to use its internal exchange rate between CZK and EUR.
  • Asten Hotels s.r.o. reserves the right to pre-authorise the Guest’s payment card for an amount of up to the total accommodation price. The Hotel does not retain the full payment card number in paper form.
  • In the event of a no-show or early termination of the stay, the reservation shall be cancelled and Asten Hotels s.r.o. shall be entitled to claim compensation for any loss incurred as a result and which it was unable to prevent, up to a maximum amount equal to the cost of the Guest’s entire stay. If the room is subsequently rebooked for the relevant period, the compensation shall be reduced by the corresponding amount.
  • If the Guest is required to leave early during the stay and another Guest is accommodated in their place, i.e. if the persons staying in the room change, Asten Hotels s.r.o. reserves the right to charge a service fee of CZK 1,500 for such change.
  • If the Guest has purchased a gift certificate, it must be redeemed within the validity period stated on the certificate. The validity period of the certificate cannot be extended and the gift certificate shall expire without any entitlement to compensation.
  • When redeeming a gift certificate, the Company reserves the right to refuse a reservation for the requested date if the requested/purchased room category is sold out or if the number of rooms designated for the use of vouchers/certificates for the relevant date has been exhausted.
  • When making a reservation using a gift certificate, the Guest is required to have the gift certificate available at the time of the enquiry. The certificate will not be accepted if presented at a later date.

RIGHTS AND OBLIGATIONS OF THE GUEST

  • The Guest is entitled to use the reserved premises and their equipment, as well as the facilities of the common areas. For the avoidance of doubt, this right does not entitle the Guest to use the Restaurant or Bar services without a prior reservation and does not create an entitlement to reserve a specific table in the Restaurant or Bar.
  • The Guest is responsible for all damage caused during their stay, both in the room and in all other areas of the Hotel. By signing the registration card, the Guest agrees to pay all costs associated with repairs, replacement or special cleaning. The Hotel shall provide the Guest with evidence of the amount charged, in particular by means of a calculation of the costs incurred.
  • The Guest is obliged to report any defects or deficiencies during their stay at any Asten Hotels s.r.o. hotel so that remedial action can be taken. This does not affect the Guest’s statutory rights arising from defective performance or the right to compensation for damage within the statutory periods.
  • The Guest is obliged to pay, no later than on the day of departure, all costs associated with the use of Asten Hotels s.r.o. services, including additional services, unless otherwise agreed. In the event of non-payment, the Hotel is entitled to charge the corresponding amount to the Guest’s payment card after departure.
  • The Guest may withdraw from the contract in accordance with the applicable cancellation conditions or if Asten Hotels s.r.o. has failed to provide the Guest with the services agreed in advance and corresponding to the standard of the Hotel booked.
  • Check-in at the hotels is available from 3:00 p.m. on the day of arrival. Earlier check-in is possible only by prior arrangement with Asten Hotels s.r.o. and subject to a fee.Check-out is by 11:00 a.m. on the day of departure. Late check-out is possible by prior arrangement with Asten Hotels s.r.o. and subject to a fee.
  • All hotels and restaurants operated by Asten Hotels s.r.o. and Tasty Solutions s.r.o. are non-smoking. This applies to all tobacco products, vaping devices, e-cigarettes, hookahs and any other similar devices. Violation of this rule and smoking in a room or other Hotel premises entitles the Hotel to charge the Guest for the costs of cleaning and airing the premises; the fixed compensation is EUR 200 per room and EUR 200 for public areas such as restaurants, reception, bars, etc. If the Guest proves that the actual costs were lower, only those actual costs shall be payable. This applies to individual Guest stays as well as corporate events. Smoking is permitted only outside the Hotel premises.
  • Quiet hours are from 10:00 p.m. to 6:00 a.m. Behaviour that disturbs other Guests during quiet hours is strictly prohibited, including loud music or television, shouting in rooms or corridors, and any other disruptive behaviour. In the event of a serious breach of this rule, the Hotel may impose a financial penalty of up to EUR 400 or, where necessary, call the police.
  • Accommodation of an animal/dog in Asten Hotels s.r.o. hotels is permitted subject to an additional charge of up to CZK 1,250 per day and per animal. A maximum of two animals are permitted in one room.
  • The owner of the accommodated animal bears full responsibility for the consequences of its behaviour. If, during the stay at an Asten Hotels s.r.o. hotel, any property is damaged, whether in the accommodation, restaurant or other parts of the Hotel, the establishment reserves the right to claim compensation for the resulting property damage. Payment of compensation for property damage does not affect Asten Hotels s.r.o.’s entitlement to compensation for lost profit resulting from the hotel room being taken out of operation for the period necessary for its repair. In such a case, the daily rate for rooms in standard categories is CZK 4,000–12,000, while for apartment categories it is CZK 8,000–38,000, depending on the season. This also applies to damage discovered after the Guest’s departure, and Asten Hotels s.r.o. reserves the right to subsequently charge the additional costs. The Hotel shall provide the Guest with evidence of the amount of the damage.
  • When accommodating a Guest with a dog, the Hotel is entitled to block an amount of CZK 3,000 on a credit or other payment card as a refundable deposit for any additional cleaning or other extra work required in the room. The amount may also be paid in cash. This takes place during check-in. The Hotel undertakes to hold the blocked amount only for the period necessary, i.e. until the room has been inspected following the Guest’s departure, which may take up to two days.
  • The Hotel reserves the right to change or prohibit the possibility of Guests with animals/dogs entering hotel rooms, restaurants, bars and all public areas operated by the Hotel. The Hotel shall inform the Guest of such restriction in advance, where possible.
  • Parents are responsible for the behaviour of their children and for any damage caused by them during their stay. Asten Hotels s.r.o. reserves the right to cancel or interrupt the stay if children or Guests behave inappropriately during their stay. Child supplements vary depending on the location and age of the child, from CZK 250 to CZK 1,550 per night per child, including a child sleeping in the parents’ bed. The specific amount of the supplement is always stated in the reservation confirmation.
  • Parents are obliged to supervise their children in the children’s playroom and on the playground. The Hotel is responsible for the safe condition of these areas to the extent required by applicable law. The rules of conduct in the children’s playroom or on the playground can be found here.
  • In restaurants and bars operated by the Hotel, children are not permitted to run, shout or play audio loudly on phones, tablets or PCs. If an animation programme is available at the Hotel, it is accessible to children aged three and over.
  • Any business or profit-making activity is prohibited in all Hotel premises without the consent of Asten Hotels s.r.o., including the creation of audio or visual recordings for such purposes. If the Guest breaches this prohibition, the Hotel is entitled to claim compensation for any resulting damage and terminate the accommodation.

LIABILITY FOR GUESTS’ BELONGINGS

  • The Hotel is liable for damage to items brought by the Guest into the premises designated for accommodation or storage of belongings, to the extent stipulated by the Civil Code.
  • Each room is equipped with a safe. Guests are advised to store money, identification documents and valuables in the safe. Upon request, the reception staff will explain how to use it.
  • A claim for compensation for damage must be made without undue delay and no later than 15 days from the date on which the Guest became aware, or should have become aware, of the damage. The Hotel asks Guests, where possible, to report any damage already during their stay.

RIGHTS AND OBLIGATIONS OF THE HOTEL

  • The Hotel is obliged to provide the Guest with accommodation based on the services agreed in advance and corresponding to the Hotel’s standard.
  • If, due to an exceptional situation, such as an exclusive hotel booking, a situation related to the health condition of staff, etc., the Hotel is unable to accommodate the Guest under a previously created and confirmed reservation, the Hotel is obliged to arrange adequate accommodation for the Guest in another establishment of the same category and under the same financial conditions, but not necessarily in the same room category. Such accommodation may be provided for the original or an alternative date. In such circumstances, Asten Hotels s.r.o. also reserves the right to withdraw from the accommodation contract if no other arrangement is possible; in such case, it shall promptly refund to the Guest all payments received. This does not affect the Guest’s right to compensation for damage under the Civil Code.
  • Asten Hotels s.r.o. reserves the right, depending on the occupancy of any hotel, to determine the method of serving breakfast. At the discretion of Asten Hotels s.r.o., breakfast may be fully buffet-style, partially buffet-style or fully à la carte.

ACCOMMODATION IN AN APARTMENT OR FLAT

  • If, instead of a hotel room, the Guest is provided with a flat or apartment, a lease agreement is concluded between the Hotel as landlord and the Guest as tenant pursuant to Section 2201 et seq. of the Civil Code. The lease is concluded for a fixed period from the date of arrival to the date of departure stated on the registration card. The rent corresponds to the price stated in the reservation confirmation and is payable in accordance with the payment conditions set out in these terms and conditions; Section 2218 of the Civil Code concerning monthly payment of rent in arrears shall not apply.
  • The flat is provided exclusively for recreational purposes, i.e. for an evidently short-term purpose. The special provisions governing the lease of a flat and the lease of a house under Sections 2235 to 2301 of the Civil Code therefore do not apply pursuant to Section 2235(2) of the Civil Code.
  • The lease shall terminate upon expiry of the agreed period. If the Guest continues to use the flat after the expiry of this period, the lease agreement shall not be renewed and Section 2230 of the Civil Code shall not apply. For the period during which the flat is used after termination of the lease, the Guest shall pay the Hotel compensation in the amount of the agreed rent
  • For the purposes of Section 2229 of the Civil Code, the parties agree that the Hotel may terminate the lease if the Guest materially breaches obligations arising from the lease or these terms and conditions, in particular if the Guest repeatedly disturbs other Guests, damages the flat or is in arrears with due payments. The notice period shall be 24 hours from delivery of the notice of termination to the Guest. This does not affect the right of either party to terminate the lease without notice pursuant to Section 2232 of the Civil Code.
  • The Guest may allow the flat to be used only by persons listed together with the Guest on the registration card and shall be responsible for their conduct as if it were their own. The Guest is not entitled to allow any other person to use the flat or any part thereof.
  • Routine maintenance and cleaning of the flat shall be provided by the Hotel during the lease; the first sentence of Section 2207(1) of the Civil Code shall not apply. The Guest shall allow the Hotel access to the flat for the purpose of providing agreed services, cleaning, maintenance and necessary repairs.
  • In all other respects, these terms and conditions shall apply mutatis mutandis to the rights and obligations of the parties. If the Guest is a consumer, this article does not affect their rights under applicable consumer protection legislation.

OUT-OF-COURT DISPUTE RESOLUTION

  • If a dispute arises between Asten Hotels, as the seller, and a Guest who is a consumer, as the buyer, arising from a purchase agreement and the dispute cannot be resolved by mutual agreement, the dispute may also be resolved through out-of-court proceedings. The competent body for alternative dispute resolution in consumer disputes arising from contracts concluded with us is the Czech Trade Inspection Authority, Central Inspectorate – ADR Department, Štěpánská 567/15, 120 00 Prague 2 (www.adr.coi.cz, email: adr@coi.cz).
  • The submission of a proposal and subsequent participation in alternative dispute resolution are free of charge for the consumer-buyer. Any costs incurred in connection with the alternative dispute resolution shall be borne separately by each party. It is not mandatory to resolve a dispute through alternative dispute resolution; it is entirely up to the Guest whether they choose to do so.
  • Alternative dispute resolution is governed by Section 20d et seq. of the Consumer Protection Act. The requirements for a proposal to initiate alternative dispute resolution of a consumer dispute are stipulated by Section 20n of the Consumer Protection Act. A proposal for alternative dispute resolution may be submitted no later than one year from the date on which the consumer-buyer first asserted the claim against Asten Hotels s.r.o. that is the subject of the dispute, e.g. from the date of the first complaint regarding the service or from the date of a request for a refund of the purchase price following a valid withdrawal from the contract in the event of the seller’s delay in refunding the purchase price.
  • As a consumer, the Guest may also use the online dispute resolution platform established by the European Commission at http://ec.europa.eu/consumers/odr/.

OTHER PROVISIONS

  • These terms and conditions are effective as of 1 September 2026 and Asten Hotels s.r.o. reserves the right to amend them. For an already confirmed reservation, the version of the terms and conditions effective on the date of confirmation of the reservation shall always apply; a new version shall apply to previously concluded contracts only if the Guest agrees to it.
  • Asten Hotels s.r.o. collects the Guest’s personal data for the period necessary to provide the agreed services or for the period stipulated by law, where applicable, and provides such data to third parties only to the extent specified in the section Information on the Processing of Personal Data.

INFORMATION ON THE PROCESSING OF PERSONAL DATA – GDPR
PERSONAL DATA PROTECTION

  • Asten Hotels s.r.o., Company ID No. 24166898, with its registered office at U Železné Lávky 567/12, Prague 1, 118 00 (the “Controller”), processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, hereinafter the “GDPR”) and other applicable legislation.
  • Tasty Solutions s.r.o., Company ID No. 24164631, with its registered office at U Železné Lávky 567/12, Malá Strana, 118 00 Prague 1 (the “Controller”), processes personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (General Data Protection Regulation, hereinafter the “GDPR”) and other applicable legislation.
  • The Controller processes data obtained primarily from the data subject and also data obtained from third parties, such as travel agencies, online portals, etc., which are authorised to share the relevant data with the Controller. Data provided by third parties are processed only to the extent necessary for the performance of contracts or statutory obligations as described below.
  • Personal data including first name, surname, arrival date, departure date, telephone number, email address, permanent residence address, date of birth and consumer preferences may be processed for the purpose of entering into and performing an accommodation agreement or a similar agreement (hereinafter the “Contract”), including the exercise of the Controller’s rights arising from the Contract. The legal basis is the performance of a contract pursuant to Article 6(1)(b) GDPR or, where applicable, the legitimate interest of the Controller pursuant to Article 6(1)(f) GDPR.
  • Personal data including first name, surname, arrival date, departure date, permanent residence address, identity card or travel document (passport) number and the amount of the accommodation fee paid or the reason for exemption may be processed for the purpose of fulfilling the Controller’s obligations under Act No. 565/1990 Coll., on Local Fees, as amended. The legal basis is compliance with a legal obligation pursuant to Article 6(1)(c) GDPR.
  • Personal data including first name, surname, arrival date, departure date, permanent residence address, date and place of birth, travel document (passport) number, nationality, visa number and purpose of stay may be processed for the purpose of fulfilling the Controller’s obligations under Act No. 326/1999 Coll., on the Residence of Foreign Nationals in the Czech Republic and on the Amendment of Certain Acts, as amended. The legal basis is compliance with a legal obligation pursuant to Article 6(1)(c) GDPR.
  • Provision of personal data required under the above-mentioned laws is a statutory requirement. Without providing such data, accommodation cannot be provided.
  • Personal data are retained for six years from the date of the last entry in the registration book and guest book, and tax documents are retained for ten years pursuant to the Value Added Tax Act, as well as for any additional period necessary to exercise or defend the Controller’s legal claims.
  • Personal data shall be processed manually and automatically by the Controller’s authorised employees and by processors appointed by the Controller on the basis of data processing agreements.
  • Personal data including first name, surname, arrival date, departure date, permanent residence address, date of birth, identity card number, travel document number, nationality, visa number and purpose of stay may be disclosed by the Controller to state administration or local government authorities in accordance with the above-mentioned laws.
  • Personal data including first name, surname, arrival date, departure date, permanent residence address, room number and date of birth may be disclosed to entities against which the Controller intends to exercise its contractual rights, in particular courts, notaries and bailiffs.
  • The above-mentioned personal data, subject to the principle of data minimisation and other principles arising from the GDPR and related legislation, represent the minimum data required by the Controller for the purpose of fulfilling its rights and obligations arising from the contracts concluded with data subjects and from the above-mentioned laws.
  • Subject to prior specific consent, the Controller may process personal data including first name, surname and email address for the purpose of sending commercial and marketing offers and communications. Granting such consent is voluntary and is not in any way a condition for the provision of the Controller’s services. Consent is granted for an indefinite period from the conclusion of the Contract until withdrawn and may be withdrawn free of charge at any time, including via the link contained in each message. The email address will be processed by the Controller’s employees and will not be disclosed to third parties.
  • If the Controller offers its existing customers its own similar services, it may do so without consent pursuant to the preceding paragraph, in accordance with Section 7(3) of Act No. 480/2004 Coll.; the customer always has the option to refuse such communications free of charge.
  • The Controller does not normally process sensitive data and therefore does not request such data from data subjects. An exception may be health information voluntarily provided by the data subject. Such information may then be used by the Controller to provide higher-quality services and fulfil the specific wishes of the data subject.
  • The data subject has the right to access their personal data processed by the Controller, the right to rectification or erasure, or restriction of processing, and the right to object to processing. The data subject also has the right to withdraw their consent to the processing of personal data where the data are processed by the Controller on the basis of such consent.
  • The data subject also has the right to obtain from the Controller the personal data concerning them that they have provided to the Controller. Upon request, the Controller shall provide the data subject with such data without undue delay in a structured, commonly used and machine-readable format or, at the data subject’s request, transmit them to another clearly identified controller. This right does not apply to personal data that are not processed automatically.
  • No automated decision-making or profiling takes place in the processing of personal data.
  • The Controller does not intend to transfer personal data to third countries.
  • If the data subject believes that their personal data are being processed unlawfully, they may lodge a complaint with the supervisory authority, which in the Czech Republic is the Office for Personal Data Protection (www.uoou.cz).

CONTROLLER CONTACT DETAILS

Asten Hotels s.r.o. | Tasty Solutions s.r.o.
U Železné Lávky 567/12, 118 00 Prague 1 | U Železné Lávky 567/12, Malá Strana, 118 00 Prague 1

Jiří Gajdošík, Managing Partner
Asten Hotels | Tasty Solutions

Email: jiri.gajdosik@astenhotels.com

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